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Monday, September 28, 2026Research

The Business·Up at Night

Twice the events, the same headcount

Event calendars keep growing while field teams stay flat, and AI absorbs less of the gap than the pitch decks suggest unless you decide in advance which work it gets.

Two colleagues work through a plan at a whiteboard
Photo: Tumisu / Pixabay

Forty-five percent of event teams operate with one to three people (Bizzabo, 2026). About two-thirds of field marketers expect their headcount to stay flat, and a net 7% expect it to shrink (Forrester, 2025). The calendar is not getting the same memo.

In Splash's survey of US marketers, respondents planned roughly 29 events in 2024, an increase of 15 over the prior year (Splash, 2025). That is vendor research from an event software company, and the exact figure deserves some skepticism. The direction does not. Forrester's Q1 2026 survey found 63% of B2B organizations plan more hosted intimate events under 20 attendees and 52% plan more hosted events under 200 (Forrester, 2026).

Small events are cheap per event. They are not cheap per person-hour. A dinner for 14 still needs an invite list, a venue, a menu, confirmations, a host briefing and a follow-up plan. Most of the planning steps of a 200-person event survive the shrink. Run three dinners instead of one conference and you have roughly tripled the coordination.

What the workload is doing to people

The event workforce survey data is consistent and not cheerful. In PCMA's 2025 Convene salary survey, 72% of event professionals said they took on additional duties in the past year, and 28% of those said it was because of staffing losses (PCMA, 2025). Fifty-five percent rated their workload 8 or higher out of 10. Fourteen percent gave it the maximum. More than half work 41 to 50 hours a week, for the third year running, and 19% work 51 to 60 (PCMA, 2025).

Money is not keeping pace with the hours. Eighty percent of corporate planners have seen costs rise at least 5% year over year, and about half are working with flat budgets (Skift Meetings, 2026). When Convene asked planners about their biggest challenges in 2024, budget constraints came first, followed by staffing shortages and then workload and burnout (PCMA, 2024).

The older data is harsher. In IBTM World's 2023 report, 79% of event professionals found their roles more stressful than before the pandemic, and 66% felt businesses value events but not the people who run them (IBTM World, 2023). Treat those as a baseline from three years ago, not a current reading. The quote from that report still lands. "The biggest risk is losing talent," said Jessica Charles, VP of programming and events at Forbes. "People can give up and say, I can't do this anymore" (IBTM World via The Incentivist, 2023).

What AI has actually absorbed

The obvious answer to more work with the same people is software, and event teams have adopted it quickly. Sixty-seven percent of event professionals use AI tools, up from 51% in 2024 (PCMA, 2025).

The results are modest. Only 16% of event professionals say AI has significantly improved planning and execution. Another 49% see modest gains (Northstar/Cvent PULSE, 2026). Among marketers generally, 26.5% report significant productivity gains and 66.2% report slight to moderate ones (HubSpot, 2026, vendor research). Sales teams offer a warning about what happens to the time that does get saved: AI saves sellers an average of 4.8 hours a week, but 72% of sales organizations reinvest little of it in high-value selling (Gartner, 2026).

AI genuinely takes work off an event team in a few places. First drafts of invitations, reminders and follow-up emails. Summaries of open-text survey responses. Background briefs on guests. The first pass at a recap. These are writing and synthesis jobs with a human check at the end, and they are where most of the reported gains come from.

It also creates work, and this part is rarely in the pitch. Every AI draft needs a reviewer. Jasper, which sells AI writing tools, found that friction in cross-functional review rose 3.4 times year over year as marketing teams scaled AI (Jasper, 2026). Every AI-researched brief needs its job titles checked. Every new tool needs someone to set it up and keep it connected: 35% of marketers name too many similar tools that don't integrate as a barrier (HubSpot, 2025, vendor research). And an AI tool that writes bad matches into the CRM creates a cleanup job that lands, eventually, on the same one-to-three-person team.

Practical moves

Count the hours before you buy anything. For the next two events, log every task and roughly how long it took. Most teams find the time goes to a few places: building and checking the invite list, chasing confirmations, and follow-up. That log tells you where AI can help and where the problem is the process itself.

Decide in writing what AI gets. A workable rule is that AI drafts words and humans own facts. Invitations, reminders, survey summaries and recap drafts go to the model. Guest lists, job titles, CRM updates and pipeline numbers stay with a person. Writing the rule down stops scope from creeping one convenient shortcut at a time.

Budget the review time. If an AI draft saves 40 minutes and the review takes 15, the saving is 25 minutes, not 40. Plan with the smaller number.

Standardize the repeatable parts. A small dinner series should run off one template: the same run of show, the same confirmation sequence, the same follow-up structure by attendee type. Templates make AI output better too, because the model has a pattern to follow.

Cut with evidence rather than ask for headcount. In a year when 39% of CMOs plan to reduce labor spending (Gartner, 2025), a request for another hire is a hard sell. A proposal to drop the two events that reached none of your target accounts, and put the hours into the three that did, is an easier one. That requires knowing which events reached which accounts, which is a reporting problem worth solving before the next planning cycle.

Protect the host role. When time is short, the temptation is to cut the prep that makes a small event work: the host briefing, the seating thought, the personal note afterward. Those are the parts guests remember and the parts AI does worst. Cut elsewhere first.

Twice the events on the same headcount is an arithmetic problem before it is a tooling problem. Do the arithmetic first, then buy the tool that fits it.

Sources

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